Thanks to their renter profile, people can apply on the go. Everything is saved for later — or for subsequent applications.

Mockup of the app.

Most tenants find their new rental via app. Before this project, users had to leave the app to apply on the third-party website 1form. This handover to a website was confusing and did not offer a great user experience.

My work as a UX and product designer requires heavy collaboration between other designers, product managers, and developers. I recently changed job and therefore moved from Figma (back) to Sketch. I already miss it.

Sketch is still file-based — even in Cloud-mode. When viewing a file on Cloud, you first have to download it (or open it in Sketch via file browser). But there is no logical link between the two platforms. Figma empowers a business to collaborate on designs without the need of checking in/out. Multiple people can work on the same page at the same time.

Sketch Cloud is just a file browser and viewer, but I can’t open a file directly from Sketch Cloud to start working on it. Downloading and syncing takes much longer in Sketch. …

This project delivered a fully integrated application process for rental properties within the ecosystem.

REA Group bought the rental applications platform 1Form in 2014. Because of latent user experience (mobile-unfriendly, more than 120 questions) and security concerns, REA decided to reimagine 1Form from the ground up and to integrate it into the site.

This example was part of the HESTA website relaunch project. The review reused existing insights for the website and helped the client understand that more research is necessary.

The client already had conducted several research activities and was able to provide relevant reports. For the project, we wanted to identify existing insights that could guide us through the replatform project. Our aim was to avoid questions via research that were already answered.

In the initial phase of the project, I analysed all available secondary research and conducted a UX expert review of the current website. The research gap analysis identified several areas that should be research to get a better understanding of the client’s project. Based on the client’s budget, the recommended additional options could then be planned.

These reports inform stakeholders about findings and recommendations and offer a great opportunity to showcase the effectiveness of user research.

Involving non-design team members in user research can sometimes be a struggle because they don’t see the benefit of attending research sessions as observers or note-takers. I needed an easy way to inform the team and wider REA about the research that has happened, and what the findings and recommendations were. In addition to that, I also wanted to make the design team’s work (besides UI design) more visible.

The research reports I created are one-pagers and start with a concise management summary. After that, the information gets more and more granular. The document lists all essential findings and makes…

Collected findings, insights and opportunities guide product development for Australian home buyers markets.


To speed up product development and to focus on the most impactful solutions, we needed a way to hand stakeholders a tool that guided them along the way.

I collated existing and new user research inputs as well as stakeholder inputs into three journeys. The overviews for first home buyers, investors, and upgraders list all essential insights we gathered. The document helped us to form product strategies for particular segments of the property market. Addressing the pain points made all team members more emphatic for the people they are building tools and services. …

Landscape review to inform the team and wider stakeholder groups about the current landscape of Australian and international home loan providers.

Converting website visitors to leads (and paying customers) is the most crucial aspect for the Home Loans business. We wanted to review how Australian competitors and international players are solving this problem, and how they guide people through conversion funnels.

In this expert review, I analysed major Australian and international players and highlighted how each of them guided users through their site. Together with an overall impression, I also reviewed how the sites treated especially first home buyers without any or very minimal know-how (e.g. jargon, what are they signing up for, support/help), and evaluated several design aspects (e.g…

Customers looking for help can easily search and find a mortgage broker.

One part of REA Group’s mortgage business is to offer direct assistance to people via mortgage brokers. Therefore, we needed an easy way for users to search and find brokers. In addition to that, we also wanted to build on Google’s page rank mechanism, to boost our mortgage broker to the top of the results.

All search and listing pages (e.g. all brokers in a suburb), as well as profile pages, are heavily geared towards Google. This has not only positioned them higher but makes the Home Loans business more visible. …

Refinance offers a convenient way for home owners to unlock equity. This calculator also shows how much they save by changing the lender.

The initial setup of Home Loans did not include any refinance products. To grow the customer base, REA wanted to tap into the Refi market as well.

The calculator is the first entry point for potential Refi candidates. With only three inputs, we can calculate potential savings when moving the mortgage to Home Loans. In addition to that, users can also play around with the calculations to see how a new home loan amount affect their potential repayments.

  • Low and Mid-fi wireframes to define scope and requirements
  • Multiple remote and lab user tests to validate flows and usability

Calculating borrowing power most often is the first step when planning to buy a property. This personalised calculator on builds confidence by delivering the right numbers.

Confidence Builder calculator.

Especially first home buyers have no good understanding of how borrowing power (= the amount a bank would lend) translates to properties they should look for. The goal for this tool was to deliver a clear indication of a realistic purchase price and how much money people would have left over at the end of the month.

Bjorn Amherd

I live in Melbourne and design user-centric solutions for large Australian companies.

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